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Privacy policy

Privacy policy

At daysoft* we respect your right to privacy.

Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you. In that respect, whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

* In the privacy policy “We”, “Us” “Our” and “Daysoft” refer to either Daysoft Logistics Limited or Daysoft Limited. Daysoft Logistics Limited operates the site for sale and supply in all countries, excluding the Channel Islands where the site is operated by Daysoft Limited.

Cookies

Cookies are small text files typically of letters and numbers, downloaded from websites to your computer or mobile device. Cookies are useful because they allow a website to recognise a user’s device.

There are two main types of cookie:-

  1. A session cookie only exists for the duration of your visit to a website. It is used to remember your login details and shopping basket contents during your visit to a website. A session cookie expires at the end of a browser session.
  2. A persistent cookie stays on your device for a set period of time and can be used to remember you when you next visit the website. An example of this use of Cookie is that used by Google Adwords.

Cookies are used on all ecommerce websites as they provide the means by which purchases can be remembered as the consumer moves from page to page and finally to payment.

Our use of cookies

We use session cookies to remember your login while you are ordering, thus making for an easier ordering process. This cookie expires when you close the browser session. We subscribe to Google Adwords and Google Analytics which use cookies to recognise and count the number of visits to www.daysoftContactLenses.com and to see how visitors move around our website while they are using it. This helps to improve the website and service to customers. We do not use cookies to record personal details. We do not use cookies to display adverts to visitors.


The information we collect and what we use it for

We collect personally identifiable information when you register with us and when you use our services. We may also receive information about you from our business or marketing partners. We ask you for personal data only when it is needed to provide goods or services you have enquired about or asked us to provide or to respond to your requests for information. Our registration process involves you providing us with your name, address, telephone number and email address together with information on your lens prescription and confirmation that you are a successful soft contact lens wearer. We may also ask for your permission to opt in to any special offers, reminder service, promotions or new products, although you are free to opt-out of receiving such communications at any time by contacting us at the email address given below.


What information do we share?

Daysoft Logistics Limited is registered under and abides by the Data Protection (Jersey) Law 2005 (Registration number 17035).

There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and it is not our practice to sell or rent this information to others. We will send personally identifiable information about our customers to other companies or people, however, in the following situations:-

Agents: We employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and email, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

Subsidiaries and strategic partners: We may share customer information with any holding company, subsidiaries, affiliated businesses or strategic partners but we only share customer information which relates to our dealings with those businesses.

Promotional Offers: Other companies sometimes ask us to market their products and/or services on our site and, if we have your permission, we may send details of these offers to you on behalf of these other businesses. When we do this, we do not give that business your name and address. You are free to opt-out of receiving such communications at any time by contacting us at the email address given below.

Business Transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that we – or substantially all of our assets – are acquired, customer information may be one of the transferred assets.

Compliance with law: We will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

Customer consent: Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.


Security

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information, we try to use up to date technology with a view to protecting that information against loss, damage, misuse or unauthorised alteration. The effectiveness of our safety measures can be enhanced by you creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons.


Cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. We therefore uses cookie technology to track or record information about visitors to our site. These cookies are "session specific" and are not used to record personal information or to associate personal information with the use of our service. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser however you do need to have cookies turned on to successfully use our service.


Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.


Questions or Suggestions

If you have any questions or suggestions regarding this policy, or believe we are not properly adhering to it, please contact us online or by post to the following addresses:

Channel Islands customers
enquiries@daysoft.com 

Daysoft Limited
5 Livingstone Boulevard
H.I.T.P.
Blantyre 
Glasgow
G72 0BP
Scotland

All other customers
enquiries@daysoftlogistics.com

Daysoft Logistics Limited
3rd Floor, 37 Esplanade
St Helier
Jersey
JE2 3QA
Channel Islands, British Isles